FREQUENTLY ASKED QUESTIONS
This section may help you with any questions you have. If there is a question we haven't covered then please do not hesitate to call us on 0207 097 1521.
When will I receive my tickets?
The Sci-fi Weekender is a ticketless event. When you book online, you will receive a booking confirmation with a unique booking reference. You will need to print out this information and bring it to the event. You will also need ID for check-in - this can be either your driving licence, passport or bank card.
Do I need ID?
All adult guests are required to bring photo ID.
What time does check-in begin?
Doors open at 11am Thursday 30th March 2017
What time does the Sci-fi Weekender officially close?
Guests will be expected to leave the site at 12pm on Sunday unless you have booked a VIP or Royalty packages - if this is the case, checkout is at 3pm.
If you choose to have the express check-out option you are free to leave when you are ready. If you take the express check-out option and damages are found after you have left we will be within our rights to charge you for any unreported damage caused. However, if you prefer for your room to be checked for damages, please advise main reception and we will send a security officer to check your apartment. Once checked, your card authorisation will be released and you are free to leave. If you are booked info Pluto accommodation there will be a supplement for late checkout should you require it. Please contact the call centre on 0207 097 1521 for more details.
Can I get the guests' autographs?
Signing passes are included in the price of the VIP & Royalty packages. This allows you to one autograph from each of the headline talent signing. Photo's are not included, but you may bring any item you wish. Signing slots will be allocated by a raffle ticket system in order to keep your waiting time as short as possible. Slot times will be advertised on the big screen in the main arena, and social media throughout the event. Signing passes are not transferable from person to person. Once you have your signing pass, there will be no additional charges for obtaining signatures; BUT PLEASE NOTE printed photos of the actors or other signable items are not included. Your signing pass only entitles you to one signature per guest. Please note that we cannot guarantee that you will get any particular guest's signature - that's dependent on how long a guest is available to sign for, and the amount of demand for their signature. Authors and comic creators will sign autographs in a different area of the venue for free, although you may want to purchase one of their books. Pluto package and day pass holders will have an opportunity to get autographs on a 'pay per signing' basis, the price of which is at the discretion of the individual artist or actor. This will also be implemented using a raffle ticket system as explained above
I or a member of my party has a disability. What do I need to know?
I want to book but can't afford to pay in full - can you help?
We are now able to take deposits payments. Deposits are £60 per person including booking fee, and balances will be due in by 3rd November 2016. To pay balances, please contact us on 0207 097 1521 or 08700 11 00 34.
I don't know any other people who want to go - can I still attend?
If you don't have anyone to share accommodation with then we can also arrange ticket-only packages that can be purchased per person. There are a limited number of apartments available for one person. If these are not showing as available online then contact us on 0207 097 8872
How many keys to apartments will be issued?
Two keys per apartment will be issued to you at check-in. Keys not handed back in to main reception at check-out will be charged at £5 per key.
Can I smoke in the Apartments or Caravans?
Will there be alcohol at the event?
Alcohol will be served the whole time the arenas are open. If you do drink, don't drive - everything on site is within walking distance.
Can I bring my own food or alcohol onto the site?
Yes. You can bring as much food and drink as you like, but this can only be consumed in your accommodation.
Do I have to be back in my apartment by a certain time?
You have to be out of the arenas at closing time, which is around 2am each night. (Due to licensing restrictions, non-residents must be off site by midnight).
Will my friends and I be sharing the same apartment?
All names in the same booking reference will be allocated to the same apartment. For group bookings of eight people or more, please contact our call centre on 0207 097 8872 who will request apartments close together for you. This is only a request and we can't guarantee to fulfil it.
Are there any dress codes for the various events?
No but Cosplay is encouraged across the event, and you’ll see many cosplayers and professionals walking about. Photography is encouraged, just ask nicely! We would ask, however, that no dangerous weaponry be brought into the public areas. So no metal swords, daggers or other edged or sharp fighting weapons. No real, or realistic looking, guns. And no weapon which is functional. There are venue stewards around and they will advise if they feel there is an issue. And we’re sorry, but their decision is final. Please be sensible and be safe..
I'd like to record/film/photograph one of the sessions. Is this permitted?
This is fine in the large main arena. In smaller sessions, please ask the moderator if it is okay. Filming is absolutely forbidden in the screening zone area.If you wish to cover the event as a member of the press, please contact firstname.lastname@example.org
Can I bring flyers to hand out and promote another event?
No. If you are found to be flyering or self-promoting at the event without permission, you will be asked to leave the site immediately.
If I lose my wristband or laminate, can I get a replacement?
To replace a wristband or lanyard that has been reported lost, there is a charge of £50. You will need to bring ID to main reception to be issued with a replacement.
Is there anywhere I can get internet access?
There are wifi hots spots on all parts of the site, but this is an outsourced service, and costs approximately £7 per day per device...
Is there a charge for parking?
All parking for cars and bikes will be free of charge (as with most car parks, cars and bikes are left at the owner's risk). You will be issued with a car sticker that you will need to fill out with your contact number, in case we need you to move your vehicle. Day ticket holders may have to park outside of the site depending on the availability of space.
If I feel unwell, is there anybody on site who can help me?
There will be a medic on site at all times. The medic's number will be displayed in all public areas, and they can also be called by security and reception staff.
Is there anything else to do aside from Weekender activities?
You can hire fun equipment like pedal karts and bikes. There's also an arcade area on site. It's a 3 mile journey to Pwllheli and other local beauty spots are a short drive away.
How much of the Weekender is suitable for children? Is there anywhere I can leave my kids while I'm off at a signing session?
Most of the Weekender is fine for kids, though some of the screenings will only be suitable for grown-ups. Unfortunately, there are no child-minding facilities.
Do you offer child discounts?
We have a limited amount of free child places and discounts - Children under 16 at the time of the event go for free. All children's places must be booked with our call centre on 0207 097 1521.
What should I NOT bring with me?
Please do not come to the site with any offensive weapons or anything that might be considered dangerous. Cosplay weapons will only be allowed if they cannot be easily used to cause harm to others. So no metal swords, daggers or other edged or sharp fighting weapons. No real, or realistic looking, guns. And no weapon which is functional. There are venue stewards around and they will advise if they feel there is an issue. And we’re sorry, but their decision is final. Please be sensible and be safe.Please use your common sense in this matter. We operate a zero-tolerance drug policy.
I don't want to stay on-site at Haven - can I still attend?
A limited amount of daily tickets are now on sale. These are valid from midday until midnight (you will need to leave the site by midnight). Accommodation is not included in the daily ticket package. These can also be booked via our call centre 0207 097 1521 or at www.scifiweekender.com
How do I update the names on my tickets?
- 1. Sign in to customer account
2. Click the "My Account" link in the site menu
3. Click the "My Orders" link in the sidebar
4. Click the "View Order" link on the order you want to edit
5. Click the "Edit Party Members" link at the top of the order
6. Edit party member details then click the "Save Changes" button